- Deliveries & Returns
Deliveries & Returns
Due to current situation we have extended our returns to 30 days since receiving your order.
Full refund will be provided when the item is in it's original, unused condition.
Please retain a receipt / proof of postage from your local post office.
Delivery & Returns
Our delivery charges are:
UK TRACKED - £2.99
UK EXPRESS - £4.99
EUROPE - FROM £6.99
USA - FROM £9.99
REST OF WORLD - FROM £9.99
If the item is not collected from the sorting office after 7 days then Hermes sends the item back to us. We will then have to charge the original postage cost again for re-delivery.
Here at Larena Fashion, we hope that you are satisfied with your item(s). If for any reason you want to return your item please return the item to the following address:
40-46 ASHTON OLD ROAD
Please include a note with your name and order number inside. We will make the refund as soon as we receive the return.
Our items sell out very quickly so if you would like to have the product in another size or colour, we kindly ask you to place a new order to ensure you will have the item you want. We do not offer exchanges, only refunds.
Condition for returning item(s):
You have 14 days from receiving your order to return your item(s) back to us. Returned goods will take up to 10 working days to be processed.
Extended Christmas Return Policy:
If you post your order by 14 January in saleable condition it will be fully refunded (Please keep hold of your proof of returns until your return has been processed)
All item(s) returned to us must be in its original condition in its original packaging.
If in the rare circumstance you received the item faulty – please contact us at firstname.lastname@example.org regarding the fault for further details
PLEASE NOTE: Returning your parcel to us is your responsibility, therefore we do not refund your postage and packaging costs. Please retain proof of postage when returning items back to us.
If you have any problems with delivery or returns then please email us: email@example.com